Privacy Policy

Litmus Immigration Services Inc.

Effective Date: June 4, 2026

1. Introduction

Litmus Immigration Services Inc. ("Litmus Immigration", "we", "our", or "us") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Canadian privacy laws.

By using our website at www.litmusimmigration.ca or engaging our services, you consent to the practices described in this policy.

2. Who We Are

Litmus Immigration Services Inc. is a federally incorporated Canadian company operating in Calgary, Alberta. Our services are provided by Harikrishnan Nair, a Regulated Canadian Immigration Consultant (RCIC), licensed by the College of Immigration and Citizenship Consultants (CICC), Registration No. R731549.

3. Information We Collect

We may collect the following categories of personal information:

• Contact information: name, email address, phone number, mailing address
• Immigration-related information: citizenship, nationality, passport details, immigration history, visa applications, work and education history
• Financial information: payment details for consultations and services (processed securely through third-party payment processors)
• Website usage data: IP address, browser type, pages visited, time spent on pages, referring URLs (collected via cookies and analytics tools)
• Communication records: emails, form submissions, consultation notes

4. How We Collect Information

We collect personal information in the following ways:

• Directly from you when you fill out our contact form, free assessment form, or consultation booking form
• When you email us or call us
• Automatically through website analytics tools (Google Analytics) and cookies when you visit our website
• Through the course of providing immigration consulting services

5. How We Use Your Information

We use your personal information to:

• Assess your immigration eligibility and provide immigration consulting services
• Respond to your inquiries and schedule consultations
• Prepare and submit immigration applications on your behalf
• Communicate with Immigration, Refugees and Citizenship Canada (IRCC), Canada Border Services Agency (CBSA), and Employment and Social Development Canada (ESDC) as your authorized representative
• Process payments for our services
• Send you relevant updates about your application or Canadian immigration policy changes
• Improve our website and services through analytics
• Comply with our legal and regulatory obligations as an RCIC

6. Legal Basis for Processing

We process your personal information based on:

• Your consent, given when you submit a form or engage our services
• The necessity to fulfill a contract for immigration consulting services
• Our legitimate interests in operating and improving our business
• Compliance with legal obligations under PIPEDA and CICC regulations

7. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Government authorities: IRCC, CBSA, ESDC, and other federal/provincial authorities as required for your immigration applications
• Service providers: trusted third-party providers who assist us in operating our website and services (including payment processors, scheduling software, and cloud storage), who are bound by confidentiality obligations
• Professional advisors: lawyers or other regulated professionals, where necessary for your matter
• Legal authorities: where required by law, court order, or regulatory requirement

All disclosures are made only to the extent necessary and in accordance with applicable law.

8. Cookies and Analytics

Our website uses cookies and Google Analytics to understand how visitors use our site. Google Analytics collects anonymized data about website traffic and usage patterns. This data does not identify you personally.

You can control cookie settings through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with our legal and regulatory obligations. As an RCIC, we are required by CICC regulations to maintain client records for a minimum of six (6) years after the completion of services. After this period, records are securely destroyed.

10. Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include secure email communications, password-protected systems, and restricted access to client files.

However, no method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Withdraw consent to the processing of your information (subject to legal and contractual restrictions)
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, please contact us at info@litmusimmigration.ca.

12. Third-Party Links

Our website may contain links to third-party websites, including government websites (IRCC, CICC) and other external resources. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the revised effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact: