Privacy Policy

Effective Date: 1 May 2024

Litmus Immigration Services Inc. ("we," "our," or "us") is committed to protecting the privacy of our clients, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.litmusimmigration.ca (the "Website") or use our services. By using our Website or engaging with our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information from you in several ways, including:

a. Personal Information

When you contact us, fill out forms, or use our services, we may collect the following personal information:

Full Name
Contact Information (e.g., email address, phone number, mailing address)
Date of Birth
Immigration-related details (e.g., passport number, visa status, employment history, education credentials, etc.)
Payment information (e.g., credit card details) when applicable

b. Non-Personal Information

When you visit our Website, we may collect non-personal information such as:

Browser type and version
Operating system
IP address
Pages visited and time spent on the site
Cookies and usage data

2. How We Use Your Information

We use the information we collect to:

Provide and improve our immigration consulting services.
Respond to your inquiries and provide personalized service.
Process payments and transactions.
Comply with legal and regulatory requirements.
Monitor and improve the performance and functionality of our Website.
Send you updates, newsletters, or promotional materials (you can opt-out at any time).

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

a. Service Providers

We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., payment processors, cloud storage providers, or legal representatives). These providers are contractually obligated to keep your information secure and confidential.

b. Legal Compliance

We may disclose your information if required by law or in response to legal proceedings, court orders, or government requests.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new business entity.

4. How We Protect Your Information

We employ reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, use, or disclosure. These measures include:

Encrypted storage and transmission of sensitive data.
Restricted access to personal information based on roles and responsibilities.
Regular monitoring and updates to our security protocols.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance user experience and collect analytical data. You can control cookies through your browser settings. Please note that disabling cookies may limit your access to certain features of our Website.

6. Your Rights and Choices

Depending on your location, you may have the following rights concerning your personal information:

Access and Correction: Request access to the information we hold about you and request corrections if it is inaccurate or incomplete.
Data Portability: Request a copy of your personal information in a machine-readable format.
Withdraw Consent: Withdraw consent to our processing of your data where applicable.
File a Complaint: Lodge a complaint with a relevant privacy authority if you believe we have mishandled your information.

To exercise any of these rights, please contact us at info@litmusimmigration.ca.

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

9. Children’s Privacy

Our Website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our Website. We encourage you to review this policy periodically to stay informed about how we protect your information.